Staff Login
Here are some frequently asked questions. This is not an exhausted list so please call the office if you have any further questions, and our staff will be happy to help you.
Are you accepting new patients
Yes, we are currently accepting new patients. Please call our office at 432.332.3400 to schedule. We accept most private insurance companies. We are currently not accepting any new Medicare or Medicaid patients. If you have a Blue Cross HMO plan, please make sure that you have an insurance on file before we are able to schedule you.
Do you do hospital work
No, we participate in outpatient medicine only. We do have privileges in all the local hospitals of Odessa, but if you get admitted in any of the hospitals, one of the hospitalists will coordinate your inpatient care. They usually communicate with us.
What do I do if I need to cancel an appointment
If you need to cancel your appointment, please give us a 24-hour notice by calling us at 432.332.3400 or sending a message through the patient portal. We understand emergencies come up and you may need to cancel, and we take that into consideration.
No Show Policy
We urge you to keep your scheduled appointments whenever possible. In the event you need to cancel or reschedule, please contact the clinic by phone at 432.332.3400 or by your patient portal. Your timely cancellation allows us to offer your appointment time to another patient needing medical care. Effective March 1, 2022, any patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours’ notice will be considered a NO SHOW and will be charged a $25.00 fee. The fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit. If you should experience an unforeseen emergency, please contact our office through phone or portal and we may be able to waive the NO SHOW fee.
Who oversees billing and how do we contact them if I have a question
Our billing is contracted out to AthenaNet, an extremely reputable medical billing company of which many private physicians’ offices utilize nationwide. Should you have a billing question, contact us at (432) 332-3400 and speak with our front office supervisor who will be happy to assist you.
How can I pay my balance
We accept payment via mail to P.O box written on our statement, via your secured patient portal, and in person at our office. PIMA accepts cash, check, and major credit cards.
Why is my co-payment due at the time of my office visit, instead of just getting billed later
All co-pays, deductible and co-insurance are due at time of service. This arrangement is part of your contract with your insurance company
How long do I have to pay my balance
Invoice payment is due within 30 days.
What does the office recommend I do if I am on hard times
We know good people can fall on hard times through no fault of their own and we want to help you. Staff can assist you with a payment plan to get caught up with your overdue balance and keep you in a good relationship with our office so we can continue to concentrate on caring for you. As long as you are making payment plan payments and clearing up your balance, we are happy to avoid any break in services or collection action from our office. Discuss your special needs with our staff and they will be happy to work something out with you.
What if my account is overdue and I am delinquent in clearing up my balance
If you are having difficulties in facilitating payment or are disputing any fees payable on an invoice, we have payment plans to clear up your balance. Discuss your special needs with our staff and they will be happy to work something out with you.